Question 1

Which plan should I choose?

Accepted Answer

Each company has unique needs. The Free Plan is for basic needs or trying OtterDocs first. The Starter Plan suits companies leveling up their notification capabilities. The Professional Plan is for companies with complex targeting and segmentation needs. The Enterprise Plan is for sophisticated needs or companies wanting an annual contract.

Question 2

Can I upgrade my plan?

Accepted Answer

Yes. If you are interested in upgrading your plan or would like a custom annual contract with volume-based pricing, contact our Sales team.

Question 3

What if I decide to downgrade or cancel?

Accepted Answer

Starter and Professional plans are month-to-month — you can change or downgrade to free at any time without penalty. Enterprise annual plan changes should go through your account rep. Downgrading removes access to premium features in your current tier.

Question 4

What is the Document API Gateway?

Accepted Answer

OtterDocs' secure Document Notification API gateway allows document notification messaging to be integrated directly into your business applications or systems — enabling programmatic sending of SMS notifications, managing templates, tracking delivery, and reporting.

Question 5

What are the benefits of using the Document API Gateway?

Accepted Answer

Increased Reach: SMS messages are delivered to virtually any mobile phone regardless of carrier. Increased Engagement: SMS messages are more likely to be read than emails and prompt immediate action. Increased ROI: A cost-effective way to reach customers and drive engagement.

OtterDocs

OtterDocs Blog

How SMS Document Notification Works

SMS vs. Email for Business Notifications: What the Data Says

Getting Started with the OtterDocs API

OtterDocs Blog

How SMS Document Notification Works

SMS vs. Email for Business Notifications: What the Data Says

Getting Started with the OtterDocs API

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